ERP, SCM, CRM

Has your company implemented one or more ERP, SCM or CRM packages without realizing the full benefits of such a large expenditure? Does the task of aligning your information technology strategy with your company’s ever-changing business needs seem overwhelming?  Are customers demanding more timely delivery of timely business solutions?  Are you having difficulty making make decisions regarding software selection, integration, scalability, technology platform, system upgrades or customization?  Meeting these demands can be a daunting assignment for even the most seasoned Information Technology (IT) professional.

Successful implementation of ERP, SCM or CRM solutions requires an integrated approach to people, process and technology. NouvEON consultants are uniquely qualified to assist you with your strategy, package selection and integration needs. We have a diverse background that includes working with various large and small vendor applications, conducting business process analysis and re-engineering in both large and small corporations. We employ seasoned implementation consultants who possess experience with multi-national ERP, SCM, and CRM implementations for global companies.

NouvEON’s Package Selection Methodology is one of several distinguishing service offerings enabling the delivery of high quality, value-added ERP, SCM or CRM solutions to our clients. Our methodology provides the blueprint for the project team to move forward efficiently and effectively as it identifies the tasks, deliverables and approach to conducting a successful software selection. Using this methodology enables our clients to leverage their existing infrastructure, resources and technologies to determine the best solution for their needs.

NouvEON understands how to develop a customer-centric CRM strategy that will help you acquire customers, manage and service them efficiently to improve customer retention and gain marketing insight.  Many CRM packages address front office, back office, and provide customer analytics. These modules often include Sales Force Automation (SFA), Target Account Selling, Customer Service, or Campaign Management. NouvEON’s certified consultants with CRM implementation experience will help provide quality solutions.

·         Software Selection
·         Bills of material
·         Scheduling
·         Workflow management
·         Quality control
·         Cost management         
·         Software selection
·         Integration services
·         Strategic network optimization
·         Product Life Cycle Management  
·         Sales Force Automation
·         Campaign Management
·         Call Center
·         Customer Service