Details for Process Excellence Within a Major Financial Institution
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Value
Name
Process Excellence Within a Major Financial Institution
Description
A major financial service provider engaged NouvEON to host two workshops to address the issue of a high level of errors being detected by the Quality Assurance department. The client had previously addressed this issue several times, but was unable to produce positive results. To solve this issue, NouvEON created several cross-functional teams led by NouvEON consultants to refine processes and manage change. The project yielded a solution for the client and an implementation plan. In addition, senior leadership found value in the both the structure NouvEON provided and the engagement NouvEON consultants elicited from the client’s project teams.
